Logo ##CompanyName##
##CompanyAddress##
##CompanyPhone##
##CompanyEmail##
##CompanyWebsite##
##CompanyVAT##

We are currently waiting for parts to arrive for your repair

We have ordered part(s) that are required for your repair and awaiting delivery.  Most of our deliveries are received within 2-5 working days (deliveries from overseas can take longer).

Please note our free diagnosis service takes between 3-5 days and repairs are often completed within 3-10 days of drop off.  Times may vary depending on parts availability.

Our opening times are:
Monday-Friday: 9am-6pm 
Saturday: 9am-2pm
Sunday and Bank Holidays: Closed

Your Service ID: ##TicketID## 
(please quote your Service ID in all correspondence)

Problem:
##PROBLEM##